Here's a story from my Facebook feed this morning. It comes from a woman who flies American Airlines regularly (she's a top tier Executive Platinum member). And she's the kind of customer American likes. Except she bought a business class ticket, and they kicked her off a flight after complaining about the large dog in a row behind her that "tried to jump on" her during boarding.
[Source: viewfromthewing.boardingarea.com] [ Comments ] [See why this is trending]