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As Alaska Air cuts costs, employee discontent grows and passenger loyalty is at risk

Trending story found on www.seattletimes.com
As Alaska Air cuts costs, employee discontent grows and passenger loyalty is at risk
Amid a constant push for cost cutting, a challenging merger at Alaska Airlines and operational turmoil at Horizon Air, many Alaska Air pilots and cabin crew are deeply dissatisfied. Facing stiff competition from Delta, Alaska’s winning reputation for customer service is at risk.
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