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American's Problem: Management is Out of Touch With Customers - View from the Wing

Trending story found on viewfromthewing.boardingarea.com
American's Problem: Management is Out of Touch With Customers - View from the Wing
American's CEO Doug Parker says he thought the airline "could live with" not offering seat power on their legacy US Airways aircraft, and that he's never flown the new Boeing 737 MAX -- which reduces seat pitch for customers and shrinks the lavatories.
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